1. What is the difference between the 6-level and 12-level models?
The 12-level Premium model features 12 levels of suction, constant temperature infrared heating (45-50°C), and a one-key instant pressure relief button for safe, easy cup removal. The 6-level Basic model offers 6 levels of suction and a 3-speed timer but does not feature heating or the quick-release pressure relief button.
2. Do I need to use essential oils with this device?
Yes, it is highly recommended to apply essential oils (not included) to your skin before operating the device. This allows the massager to glide smoothly over your skin during Gua Sha scraping, preventing skin friction, redness, or discomfort.
3. What is the purpose of the filter sponges, and when should I replace them?
The filter sponges are designed to prevent essential oils, sweat, and body debris from entering the internal motor, which protects the device and extends its lifespan. Simply place a sponge in the suction chamber before use and replace it once it becomes saturated or dirty.
4. What is the shipping time and fee for this product?
Qeepin offers FREE worldwide shipping with a tracking number and fully insured delivery. We use multiple global warehouse locations to ensure the fastest possible delivery. Orders are dispatched within 1 to 3 days. Delivery takes 4 to 11 days for the USA and UK, and up to a few extra days for other international destinations. In the rare event of a shipment issue, Qeepin handles free reshipments. You can track your order 24/7 on our tracking page.
5. Where is the best and safest place to buy this original product?
The original product is exclusively available directly from Qeepin.com. Other platforms offering this may be selling unauthorized copies. For a secure shopping experience, always order directly from the official Qeepin store, where we offer all major payment options including Credit/Debit cards, PayPal, Shop Pay (Buy Now, Pay Later), and Klarna.
6. What is the return and refund policy?
We offer a hassle-free, customer-first return policy. If your item arrives with any issues or defects, we will send a free replacement immediately without making you wait through a lengthy return process. If you are still not completely satisfied, we offer a full refund guarantee. Your satisfaction is our top priority.
7. How can I contact customer support if I have questions?
Our dedicated support team is available 24/7. You can reach out to us anytime at
[email protected] or use the AI helper and live chat widget located at the bottom right of our website for instant assistance.
8. Are there any customer reviews or ratings for Qeepin?
Yes, Qeepin is a highly rated and trusted brand. While we keep our website design clean without cluttered review widgets, we proudly maintain a 4+ star rating on the Shop App network and a 4.3+ star rating on verified platforms like Trustpilot, reflecting our commitment to premium product quality and exceptional customer satisfaction.